Privacy Policy

Effective Date: June 5, 2025

About Rebootique

Rebootique is your trusted partner for selling electronics across the UK. We specialize in purchasing a wide range of items including gaming consoles, video games, smartphones, cameras, laptops, and other electronic devices - whether they're in perfect working condition or need some TLC.

We operate nationwide with free shipping labels and offer instant quotes through our smart search system, making it easier than ever to turn your unwanted electronics into cash.

What Information We Collect

To provide you with accurate quotes and seamless service, we collect:

• Contact Information – Your name, email address, phone number, and shipping address for quotes and collection arrangements.
• Device Details – Make, model, condition, and specifications of items you want to sell to provide accurate valuations.
• Photos & Documentation – Images you upload of your items to verify condition and ensure fair pricing.
• Payment Details – Bank account information or PayPal details to process your payments securely.
• Communication History – Our conversations, quotes provided, and transaction records to deliver better service.
• Website Usage – How you interact with our smart search tool and website to improve your experience.

How We Use Your Information

Your data helps us to:

• Generate instant, accurate quotes using our comprehensive database of electronics prices.
• Communicate with you about your quotes, shipping arrangements, and payment processing.
• Arrange free shipping labels and coordinate collection of your items.
• Verify the condition of received items to confirm quoted prices.
• Process payments quickly and securely through your preferred method.
• Improve our smart search functionality and overall service quality.
• Comply with legal requirements including financial regulations and consumer protection laws.

Legal Basis for Data Processing

We process your personal information based on:

• Contract Performance – To fulfill our agreement to purchase your electronics and process payments.
• Legitimate Business Interests – To operate efficiently, prevent fraud, and provide excellent customer service.
• Legal Compliance – To meet our obligations under UK financial and consumer protection regulations.
• Consent – Where you've specifically agreed to certain uses of your data, such as marketing communications.

When We Share Your Data

We may share your information with trusted partners to deliver our service:

• Shipping & Courier Services – To arrange collection of your items (we share only necessary contact and address details).
• Payment Processors – To handle secure payment transactions through established financial institutions.
• Technology Partners – To maintain our website, database, and smart search functionality.
• Legal Authorities – Only when required by law or to assist with investigations into suspected stolen goods.

We never sell your personal data and will not use it for marketing without your explicit permission.

How We Protect Your Data

We implement comprehensive security measures including:

• SSL encryption for all data transmission between your device and our servers.
• Secure, encrypted storage systems for all personal and financial information.
• Strict access controls - only authorized team members can access your data.
• Regular security audits and system updates to protect against emerging threats.
• Staff training on data protection best practices and privacy requirements.
• Secure disposal of data when no longer needed for business purposes.

How Long We Keep Your Data

We retain your information only as long as necessary:

• Active Transactions – Until your sale is complete and payment processed.
• Financial Records – Up to 7 years as required by UK tax and accounting regulations.
• Communication History – Until resolved, plus a reasonable period for quality assurance.
• Marketing Preferences – Until you unsubscribe or withdraw consent.

After these periods, your data is securely deleted or anonymized in compliance with data protection requirements.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access – Request a copy of the personal data we hold about you.
• Rectification – Ask us to correct any inaccurate or incomplete information.
• Erasure – Request deletion of your data when it's no longer needed.
• Restrict Processing – Limit how we use your data in certain circumstances.
• Data Portability – Receive your data in a commonly used format to transfer elsewhere.
• Object to Processing – Opt out of certain uses of your information.
• Withdraw Consent – Remove permission for data uses based on consent.
• Complain – Contact the Information Commissioner's Office if you're not satisfied with our response.

To exercise any of these rights, please contact us using the details below.

Cookies & Website Technology

Our website uses cookies and similar technologies to:

• Power our smart search functionality and remember your search preferences.
• Analyze website performance and user behavior to improve our service.
• Provide security features and prevent fraudulent activity.
• Remember items you've searched for during your session.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality.

Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll:

• Update the effective date at the top of this policy.
• Notify existing customers via email where appropriate.
• Highlight key changes in our communications.

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us About Privacy