Refund Policy

Effective Date: June 5, 2025

Our Business Model

Rebootique both purchases electronics from individuals and sells refurbished electronics to consumers. This policy covers both activities, with different refund rights applying to each.

When You Buy From Us

When you purchase electronics from Rebootique (via our website or eBay), you have full consumer rights under UK law:

14-Day Cancellation Right

• Cancel your order within 14 days of delivery for any reason
• Return items within 14 days of cancellation notice
• Full refund including standard delivery costs
• You pay return shipping costs unless item is faulty

Faulty Items

• First 30 days: Full refund right (short-term right to reject) - no need to accept repair/replacement first
• First 6 months: Right to repair or replacement. If unsuccessful, right to price reduction or full refund. Legal presumption fault was present at purchase
• Up to 6 years (5 in Scotland): Right to repair, replacement, or partial refund, but you must prove fault was present at time of purchase

Item Condition for Returns

• Items must be in original condition where possible
• Original packaging and accessories included
• Reasonable examination and testing permitted
• Refund may be reduced if item condition deteriorated beyond reasonable handling

When We Buy From You

When selling your electronics to us, we will return items in the following circumstances:

• Condition Mismatch: If the item's actual condition significantly differs from your description and you decline our revised offer
• Prohibited Items: If items violate our terms (stolen, locked devices, counterfeits)
• Rejected Items: If items don't meet our purchasing criteria and you prefer return over disposal
• Processing Errors: If we cannot complete the purchase due to technical or administrative issues

Payment Refunds

Payment refunds may occur when:

• Payment was sent in error
• Duplicate payments were processed
• Technical errors resulted in incorrect payment amounts
• Required by law or regulatory authority

Return Process

When returning items:

• We cover return shipping costs
• Items returned within 5 working days of our decision
• Original packaging used where possible
• Tracking provided for all returns
• Insurance coverage during return transit

Timeframes

When You Buy From Us

• Cancellation Period: 14 days from delivery
• Return Period: 14 days from cancellation notice
• Refund Processing: Within 14 days of receiving returned item
• Faulty Item Claims: Contact us as soon as issue discovered

When We Buy From You

• Assessment: Items assessed within 2 working days of receipt
• Decision Communication: You'll be contacted within 1 working day of assessment
• Return Dispatch: Items returned within 5 working days if requested
• Payment Processing: Within 2 working days of approval

No Refund Situations

When You Buy From Us

No refund if:

• 14-day cancellation period has expired (unless item is faulty)
• Item damaged through misuse or normal wear beyond cancellation period
• Digital content downloaded or used (where applicable)

When We Buy From You

We cannot provide refunds when:

• You change your mind after accepting our quote
• Items were accurately described and payment completed
• Items are disposed of at your request
• Legal requirements prevent return (suspected stolen goods)

Legal Compliance

This policy complies with:

• Consumer Rights Act 2015 - Rights when buying goods from us
• Consumer Contracts Regulations 2013 - Online cancellation and return rights
• Sale of Goods Act 1979 - Quality and description requirements
• Proceeds of Crime Act 2002 - Due diligence when buying from individuals
• Distance Selling Regulations - Online and remote sales protection

Contact for Refunds

Disputes

If you're unsatisfied with our refund decision, you may contact the Financial Ombudsman Service or seek independent legal advice. This policy is governed by English law.