Frequently Asked Questions

Our pricing is based on current market values, demand, and condition. We use real-time data from multiple sources including eBay sold listings, Amazon prices, and trade values to ensure competitive offers.

Factors that affect pricing include:

• Item condition (working, cosmetic wear, etc.)
• Current market demand
• Age and model of the device
• Completeness (original box, accessories, etc.)

Yes! Our quotes are guaranteed for 7 days from the date of issue, provided the items match your description and are in the condition stated.

We offer a price match guarantee! If you find a higher verified quote from a comparable service within 48 hours, we'll match it. Just send us proof of the competing offer.

The competing quote must be:

• From a legitimate UK-based electronics buyer
• For the exact same item and condition
• Current and verifiable

Absolutely! Use the "Add Item" button or list items in the "Faulty Items" section. We'll provide a custom quote for any electronics, even if they're not in our automated system.

We accept a wide range of electronics including vintage items, limited editions, and newer models not yet in our database.

Yes, completely free! We provide prepaid, fully insured shipping labels for all accepted quotes. This includes pickup from your location if needed.

Our shipping covers:

• Prepaid Royal Mail or courier labels
• Full insurance coverage up to £1,000
• Tracking information
• Collection from your address (if requested)

Pack items securely in a sturdy box with plenty of bubble wrap or padding. Each item should be individually wrapped, especially screens and delicate components.

Packaging tips:

• Use original boxes when available
• Wrap screens and cameras carefully
• Include all cables and accessories
• Remove personal data and accounts
• Use a box that won't be damaged in transit

All shipments are fully insured. If items are damaged during transit (and were packaged properly), we'll honor the original quote or file an insurance claim on your behalf.

We recommend taking photos of items before packaging as additional protection.

Most customers receive payment within 3-5 business days from quote acceptance:

• Quote response: 2-4 hours
• Shipping time: 1-2 days
• Inspection & payment: Same day we receive items

We offer several convenient payment options:

• Bank Transfer (BACS): Next business day (most popular)
• PayPal: Instant payment
• Faster Payments: Usually within 2 hours
• Cheque: Posted same day (3-5 days to clear)

We'll ask for your preferred method when you accept our quote.

Absolutely. We're fully GDPR compliant and use industry-standard security measures:

• SSL encryption for all data transmission
• Secure payment processing partners
• Data stored on UK servers only
• Regular security audits and updates
• Staff trained on data protection

We never sell or share your personal information with third parties.

No problem! If our final inspection reveals different conditions than expected, we'll:

• Email you with photos and explanation
• Offer a revised quote based on actual condition
• Give you 48 hours to accept or decline
• Return items free of charge if you decline

You're never obligated to accept a revised offer - we want you to be completely satisfied.

No hidden fees, ever! What you see in your quote is what you get. We don't charge for:

• Processing or handling fees
• Payment processing (even PayPal)
• Return shipping (if you decline revised offers)
• Quotes or inspections